the dynamics of interviewing ; theory, technique, and cases

from the table of contents: introduction: the interview as communication; the psychological basis of the interview; techniques for motivating the respondent; the formulation of objectives; the formulation of questions; the design of questionnaires; the interview as a method of measurement; probing to meet objectives; learning to interview; introduction; a medical interview: cardiac symptoms and neurotic manifestations; two personnel interviews: experienced and inexperienced applicants for a clerical job; a supervisor-subordinate interview: a production bottleneck and an office feud; a social-work interview: family and job adjustments of a discharged psychiatric patient;